Cancellation and Refund Policy

We advise you to guarantee your reservation against credit card or a cash deposit. Companies/Travel Agents enjoying credit facility can guarantee by sending a voucher/authorized letter duly signed by an authorized person. Request you to provide a valid Photo id (Mandatory) at the time of check –In for all occupants in the room. Pan Card will not be accepted as photo id.

Individual Bookings Cancellation/No show/Advance Payment Policy: -

50% retention will be charged on cancellation 72 hrs prior to check/in, 100% retention will be charged on Cancellation 48 hrs prior to check-in or NO SHOW.

No cancellation will be entertained during festival dates, weekends & special dates.

In case your payment has failed and credited to our account we will refund your amount withing 7 working days.

GROUP/SOCIAL EVENTS (ROOMS AND BANQUETS) PAYMENT POLICY AND SCHEDULE/CANCELLATION: -

All events must be paid in full by 3 schedule days before the date of function. Payment schedule:

25% advance of the estimated billing at the time of booking confirmation.
Rest 50% advance 15 days before the date of function.
Rest 25% advance a week before the function date.

Balance due (Extras) after the estimated billing needs to be cleared immediately after the function. Advance Payment will be forfeited/levied for cancellation received 15 days prior to arrival & the payment will not be refunded / nor adjusted for future bookings.

In any case the booking gets cancelled the organization or individual will be responsible for 100% retention of the room rentals and Food/beverages revenue which was given at the time of booking confirmation. In case of amendment in the confirmed date, the booking may be considered as the cancellation and hotel reserve the rights to apply the retention charges.

GST Number to be provided at the time of reservation/Check-in. If latter provided the amendment to the same will not be entertained.

The Management holds the rights to cancel the booking without prior notice if 100% payment has not been received before check- in/Functions.

Cancellation/No-Show Policy:

The guest is allowed to modify/cancel the reservation by email or fax At least 10 days prior to the arrival date - no cancellation fees apply, and a refund of the total amount shall be granted.

At least 5 days prior to the arrival date - 70% refund of the total amount shall be granted.

At least 48 hours prior to the arrival date - 30% refund of the total amount shall be granted.

If the time for cancelling without penalty has passed, the forfeiture amount will be 100%. There may be additional applicable charges and taxes.

The refund policy is based on the total amount of the stay, not on the prepaid 40% to confirm reservation.

In case of proved deaths or accidents, a refund may be granted at the General Manager’s and/or Front Office Manager’s discretion.

In case the guest arrives, the day following arrival before check-out time (11:00 hours), the fee for No-Show for one night’s stay based on the room category booked, shall apply, and the booking for the remaining time shall remain valid. In case the guest arrives, the day following arrival after check-out time (11:00 hours), he shall lose the booking.

Group Bookings:

The Group is allowed to modify/cancel the reservation by email or fax . At least 45 days prior to the arrival date - no cancellation fees apply, and a refund of the total amount shall be granted.

At least 30 days prior to the arrival date - 70% refund of the total amount shall be granted.

At least 15 days prior to the arrival date - 30% refund of the total amount shall be granted.

If the time for canceling without penalty has passed, the forfeiture amount will be 100%. There may be additional applicable charges and taxes.

The refund policy is based on the total amount of the stay, not on the prepaid 40% to confirm reservation.

In case of proved death or accidents, a refund may be granted at the General Manager’s and/or Front Office Manager’s discretion.

In case the Group arrives, the day following arrival before check-out time (11:00 hours), the fee for No-Show for one night’s stay based on the room category booked, shall apply, and the booking for the remaining time shall remain valid, unless otherwise defined in the applicable Group Contract. In case the Group arrives, the day following arrival after check-out time (11:00 hours), they shall lose the booking, unless otherwise defined in the Group Contract.

Corporate Bookings:

The company is allowed to modify/cancel the reservation by email or fax .
At least 10 days prior to the arrival date - no cancellation fees apply, and a refund of the total amount shall be granted.

At least 5 days prior to the arrival date - 70% refund of the total amount shall be granted.

At least 48 hours prior to the arrival date - 30% refund of the total amount shall be granted.

If the time for cancelling without penalty has passed, the forfeiture amount will be 100%. There may be additional applicable charges and taxes.

The refund policy is based on the total amount of the stay, not on the prepaid 40% to confirm reservation.

In case of proved deaths or accidents, a refund -may be granted at the General Manager’s and/or Front Office Manager’s discretion.